Support
How can we help?
Email support@getmacrowise.com and a real person will reply. Please send it from the email address on your Macrowise account.
Email us
Questions, bugs or ideas: support@getmacrowise.com
Delete your account
Step-by-step instructions, and what gets deleted: delete your account.
Privacy
What we store, why, and your rights: privacy policy.
Common questions
I've forgotten my password
On the sign-in screen, tap Forgot password? and we'll email you a reset link. If you signed up with Google, use Continue with Google instead.
Do I need an account?
No. Without an account, your data stays only on this device or browser. Sign in to keep it safe in the cloud and use it on more than one device.
Health Connect isn't filling in my numbers
Open Me › Health Connect in the app and check that Macrowise is allowed to read nutrition, weight and steps. Macrowise only fills in fields you left empty, and checks again each time you open the app. The same screen shows which nutrients each food app wrote.
How do I link with my coach?
Ask your coach for their 6-character code, then go to Me › Share with my coach and enter it. You can choose whether they see your photos, and unlink at any time.
Why did my calorie target change?
Macrowise compares what you ate with how your trend weight moved, and suggests a new target when your progress doesn't match your goal. Tap Why? on the Today screen to see the reason.
I'm not getting weigh-in reminders
Check that reminders are switched on in Me, and that notifications for Macrowise are allowed in your phone's settings. If you've already logged today's weight, today's reminder is skipped.